Last Updated: January 2025 | Applicable to users in Bangladesh
This policy details how the personal information collected while using the 9app platform is used and kept secure. This document applies to all users in Bangladesh and reflects our commitment to protecting your privacy rights. By creating an account or continuing to use the platform, you are considered to have accepted the terms of this policy. For any questions, please contact our FAQ Visit the page.
When registering a 9app account, your name, email address, mobile number, and date of birth are collected. National ID or passport information may be requested for identity verification. For financial transactions, payment method details are collected, however full card numbers are never stored. While using the platform, your device type, IP address, browser information, and session logs may be recorded automatically. This information is used to ensure platform security and improve the user experience.
Collected information is primarily used for account management, transaction processing, and customer service. Data is analyzed to ensure platform security and prevent fraudulent activity. Your preferences and usage patterns are analyzed to provide a more enhanced and personalized experience. Data may also be used to fulfill legal obligations and meet regulatory requirements. Your information will not be used for any marketing or promotional purposes without your consent.
9app never sells or rents your personal information to third parties. Limited data may be shared with trusted service providers for payment processing, identity verification, and technical support, but they are bound by strict confidentiality agreements. In the case of legal orders or government directives, information may be disclosed in compliance with applicable law. In any such data sharing, only the minimum necessary information is provided. To ensure the protection of your data, we require all partners to adhere to the same standard of security practices.
9app uses industry-standard SSL/TLS encryption technology to keep your data secure. Additional layers of encryption are applied when storing sensitive information. Our servers and databases undergo regular security audits, and firewall and access control measures are in place to prevent unauthorized access. Only staff members who require access can view specific data, and all access is logged. In the event of a data breach, we will promptly notify affected users and take the necessary steps.
The 9app platform uses cookies and similar technologies to operate smoothly. Essential cookies are used to maintain login sessions and ensure security. Analytical cookies help monitor and improve platform performance. You can manage cookies through your browser settings, however disabling certain cookies may limit some platform features. We do not use any third-party advertising tracking cookies.
You have the right to view, correct, and request deletion of your personal data. No information will be retained beyond legal obligations after account closure. You can opt out of marketing communications at any time. For any data-related requests or complaints, please contact our support team and we will endeavor to respond within 30 business days. Protecting your privacy rights is one of our highest priorities.
Your data is retained while your account is active and for as long as necessary to provide services. After account closure, financial transaction records may be retained for a period required under applicable laws in Bangladesh. Security logs and audit trails are kept for a limited time and then securely deleted. When your data is no longer needed, it is destroyed in a secure manner that prevents recovery. To learn more about our data retention policy, please visit our FAQ Visit the page.
9app reserves the right to update this privacy policy at any time. For significant changes, registered users will be notified in advance via email or platform notification. Continued use of the platform after any changes will be considered acceptance of the updated policy. The latest version will always be available on this page, and the date of the update will be noted at the top of the page. We recommend visiting this page regularly.
All your data is protected with SSL/TLS encryption. No sensitive data is stored in plain text.
Your personal information is never sold or rented to third parties. This is our core commitment.
You can request to view, correct, or delete your data at any time. You own your data.
Read 9app's privacy policy to be assured that your information is fully protected. Create an account now and join Bangladesh's trusted mobile gaming platform.