All the questions that come to mind when using 9app — from opening an account to payments, gaming rules, and security — are answered here in plain language. Every answer has been crafted with Bangladesh users in mind. If you can't find your question, contact our support team.
New users most often have questions about creating and managing their account. Reading through the questions below will help you get started easily.
To open an account on 9app, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and password in the registration form. Any mobile operator number in Bangladesh can be used. An OTP code will be sent to your phone to verify your account. The entire process can be completed in just a few minutes. Users under 18 years of age are not allowed to open an account.
If you forget your password, click the "Forgot Password" option on the login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use that code to set a new password. Your new password must be at least 8 characters long — mixing numbers and special characters will make it more secure. Password reset links typically expire within 15 minutes, so use it promptly. If you run into any issues, contact our support team.
No, according to 9app's rules, each person may only operate one account. Creating multiple accounts may result in all of them being permanently closed. Operating multiple accounts from the same device or IP address is prohibited. Keep your account information secure and do not share it with others. If you have an issue with an existing account, contact support instead of opening a new one. Fair and responsible gaming is our primary goal.
To verify your account, you will need to upload a scanned copy of your National ID (NID) or passport. Go to your profile settings, click on the "Document Verification" option, and upload the required files. The verification process is typically completed within 24 to 48 hours. Once verified, a confirmation message will be sent to your email. If KYC is not completed, your withdrawal limit may be lower. Your information is kept completely confidential and stored securely.
The most common questions we receive are about depositing and withdrawing funds. All frequently asked questions are answered here.
You can deposit funds on 9app via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest and most convenient. Deposits are typically credited to your account within a few minutes. The minimum deposit amount starts from ৳100 BDT. Every transaction is secured with SSL encryption. Don't forget to use the correct reference number when making a payment.
After submitting a withdrawal request, funds are typically transferred to your account within 1 to 3 business days. The process may be even faster for mobile banking. Your KYC verification must be completed before making a withdrawal. The minimum withdrawal amount is ৳500 BDT. You can check your withdrawal status in the "Transaction History" section of your profile. If you encounter any issues, the support team is always ready to help.
If your deposit hasn't appeared in your account within 30 minutes, first collect the payment receipt or screenshot. Then contact the support team and provide the transaction reference number, amount, and time. This can typically happen due to delays from the bank or mobile operator. Our team will verify and resolve the issue promptly. Providing an incorrect reference number may delay the process, so please submit your details carefully. The security of your transactions is our top priority.
Find answers to common questions about Sports Betting, live casino, and other games here.
9app offers Sports Betting, live casino, slots, baccarat, and many more entertaining games. You can bet on various international sports including cricket, football, and tennis. The live casino gives you the chance to play in real time with live dealers. There are also special game categories including Golden Rabbit, which are very popular among players in Bangladesh. The rules and payout rates for every game are displayed transparently. All games can easily be played from mobile as well.
Yes, 9app is a fully mobile-optimized platform. All games are accessible from both Android and iOS devices. Simply visit the website directly from your mobile browser to access all features. Detailed setup instructions are available on the Local Mobile Guide page. Games run smoothly even on slower internet connections, as the platform was built with Bangladesh's network environment in mind. For live games, a stable internet connection will give you the best experience.
Separate minimum and maximum betting limits are set for each game and betting market. The minimum bet generally starts from ৳10 BDT. Limits may vary based on your account level and verification status. As part of responsible gaming, you can also set your own daily or weekly betting limits. Full details are available on the Self-Control Guide page. Go to your profile settings to change your limits.
Baccarat is a popular card game where you bet on whether the Player or the Banker will score more points. Points are counted from 0 to 9 per hand, with 9 being the highest. The complete rules and strategies are explained in detail on our Baccarat Game Guide page. New players can practice in demo mode first. Playing live baccarat with a real dealer is a completely different and exciting experience. Knowing the right strategy increases your chances of winning.
Browse the questions below to ensure the security of your account and information, and to get assistance.
9app uses industry-leading SSL encryption technology to keep your personal information secure. Your payment details are never shared with third parties. Two-factor authentication is available to protect every login. Full details can be found on our Privacy Policy page. If suspicious activity is detected, account protection measures are triggered automatically.
9app's customer support team is available seven days a week, twenty-four hours a day. Live chat is the fastest way to get a response. Email inquiries are typically answered within 24 hours. If you can't find an answer on the FAQ page, reach out to support directly. Our team provides assistance in Bengali, so there's no language barrier.
Responsible gaming means enjoying entertainment while knowing your own limits. 9app believes gaming should always be fun, not stressful. You can set your own daily deposit and betting limits. There is also an option to temporarily pause your account if needed. Visit the Self-Control Guide page for detailed advice on this topic.